Mar 04 2009
Just-in-Time Motivation and Encouragement that moves the organization toward greatness.
Just-in-Time Encouragement
How can you encourage other more effectively?
In order to maximize our company’s potential, we must find out what motivates employees and give encouragement & support that moves the organization toward greatness. Support, Encouragement and retention go hand in hand.
Some managers encourage naturally, through casual dialog or chatting. Here’s the basic approach to offering just in time encouragement:
1. Recognize: Spot something.
2. Verbalize: Say something.
3. Mobilize: Do something.
Any of the three steps will encourage and motivate people, but alltogether are much more powerful. For example: Liliana submits a beautifully designed flyer to her manager and says, “I’ve been doing some improvement with that new graphics program and the laser printer.”
(Good Response) Recognize. Manager: “Hmm, it looks great. I didn’t know you like doing this kind of stuff.”
(Better Response) Recognize and Verbalize. Manager: “This is really great. Is this something you’d like to work more often ?”
(Best Response) Recognize, Verbalize, and Mobilize. Manager: “If you like this kind of work, why not let John in Graphics know, and find out when he’s offering his next graphics course.”
You also need to encourage them when things don’t go as well as planned. If you encourage them during the good times and bad, they’ll trust you, perform better for you and stay longer.
